Creator Support

Ticket + 1:1 WhatsApp workflow

Create ticket

CM will contact the creator through 1:1 WhatsApp after assignment.

MVP
Ticket ID is generated after submit.

Ticket queue

First CM to take owns the 1:1 follow-up.

0 active
Select a ticket from the queue.

Region workload

Backlog, resolved tickets, and reopen signals.

CM dashboard

Assigned, resolved, and response performance.