NS Creator Support

Create ticket

CM will contact the creator through 1:1 WhatsApp after assignment.

MVP

FAQ first, ticket second Announcement is not a ticket category. FAQ-like issues get an instant answer first; unresolved cases continue into a structured ticket.

Creator name Region WhatsApp number CreatorHub username Preferred language Platform handle CreatorHub ID

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Previous ticket ID Review request

Severity Expected CM response Ticket title

Description Attachments

Ticket ID is generated after submit.

Ticket queue

First CM to take owns the 1:1 follow-up.

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Select a ticket from the queue.

Region workload

Backlog, resolved tickets, and reopen signals.

CM dashboard

Assigned, resolved, and response performance.